Privacy Policy for 1 JJ Game

1 Introduction

1 JJ Game ("we", "us", "the Platform") operates the online gaming and sports betting platform at 1jjgame.onl. When you register an account, make a deposit, place a bet or simply browse the site, we collect certain information about you. This Privacy Policy explains what that information is, what we do with it and how we keep it safe.

This policy applies to all players registered on 1 JJ Game, including those using the Android APK, the iOS PWA and the desktop browser version of the Platform. By creating an account or using the Platform, you acknowledge that you have read and understood this policy.

We take privacy seriously — not because we have to, but because Pakistan players deserve to know exactly how their information is handled. If anything in this policy is unclear, you're welcome to reach out to us at [email protected] and we'll explain it in plain terms.

2 Data We Collect

We collect information in three main ways: information you give us directly, information generated by your use of the Platform, and technical information from your device and browser.

We do not collect information beyond what is needed to run your account, process transactions and keep the Platform secure. We don't ask for information that serves no purpose.

3 How We Use Your Data

Every piece of data we collect has a specific reason behind it. Here is how your information is actually used on the Platform:

• Account management: Your name, email and phone number are used to maintain your account, authenticate your login and communicate with you about your account status.
• Payment processing: Your JazzCash, Easypaisa, Raast or Bank Transfer details are used solely to process PKR deposits and withdrawals. We do not store full payment credentials on our servers.
• Identity verification: CNIC or other documents are reviewed to confirm your age (18+) and identity, particularly when processing withdrawals or if suspicious activity is detected on your account.
• Fraud prevention and security: IP addresses, device data and transaction patterns are monitored to detect and prevent unauthorised access, bonus abuse, money laundering and other fraudulent activity.
• Gaming history: Your bet history, game sessions and wagering records are maintained for account transparency, dispute resolution and responsible gaming monitoring.
• Customer support: Communications you send us are used to resolve your query. Support logs are retained for quality assurance and to track issues over time.
• Platform improvement: Aggregated, anonymised usage data helps us understand which games, payment methods and features are most used so we can improve the Platform for Pakistan players.
• Marketing communications: If you have opted in, we may send you information about promotions, bonuses and new games. You can opt out at any time by contacting support.

4 Sharing Your Data

We do not sell, rent or trade your personal data to any third party. There are, however, a small number of situations where sharing some of your information is necessary to operate the Platform:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive only the transaction data they need to process your deposit or withdrawal. They operate under their own privacy and security standards.
• Game providers: Casino and sports data providers may receive anonymised session data to support game functionality. They do not receive your name, contact details or financial information.
• Technology and hosting partners: Our hosting and infrastructure providers may have access to server-level data as part of running the Platform. These partners are contractually bound to keep data confidential.
• Fraud and security services: We may share flagged account data with anti-fraud technology partners to investigate suspicious activity. This is done to protect both the Platform and honest players.
• Legal requirements: If required by a valid legal process or to protect the rights and safety of users and the Platform, we may disclose information as necessary.

In every case, we share the minimum data required for the specific purpose. We do not give third parties open access to your account or gaming history.

5 Payment Data & PKR Transactions

All financial transactions on 1 JJ Game are conducted in PKR. We support JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets. When you make a deposit or submit a withdrawal request, the transaction is routed through the relevant payment provider.

We retain a record of each transaction — including the amount, method, date and status — within your account history. This record exists so you can review your own transaction history and so we can resolve any payment disputes promptly.

• We do not store your full JazzCash or Easypaisa PIN, your bank account password or full debit/credit card numbers.
• Payment reference numbers or masked account identifiers may be stored to link transactions to your account.
• Transaction records are retained for the period described in Section 8 (Data Retention).

6 Cookies & Tracking

When you visit 1jjgame.onl or use the Platform on a browser, we use cookies and similar technologies to make the experience work correctly and to understand how the site is being used.

The main types of cookies we use:

• Essential cookies: Required for the Platform to function — keeping you logged in, maintaining your session and securing your account during a browsing session. These cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language, display settings and last-visited game category so you don't have to reset them every visit.
• Analytics cookies: Collect anonymised data about how players navigate the site — which pages are visited most, how long sessions last and which games are most popular. This data does not identify you personally.
• Security cookies: Help us detect suspicious login attempts and protect your account from unauthorised access.

Most browsers allow you to control or delete cookies through your settings. Keep in mind that disabling essential cookies will affect the functionality of the Platform, including your ability to log in and play games.

The 1 JJ Game Android APK uses device storage rather than browser cookies, but functions in a similar way — storing session and preference data locally on your device to support smooth gameplay.

7 How We Protect Your Data

Keeping your information secure is a core part of how we run the Platform. We use a combination of technical and operational measures to protect data from unauthorised access, loss or misuse.

• Encryption: All data transmitted between your browser or app and our servers is encrypted using TLS (Transport Layer Security). This means your login credentials and transaction data cannot be intercepted in transit.
• Access controls: Access to player data within our organisation is restricted on a need-to-know basis. Staff do not have unrestricted access to account records.
• Account security: Your password is stored in a hashed format — we cannot see your actual password, only a cryptographic representation of it. This means even in the unlikely event of a data breach, your password is not exposed in plain text.
• Fraud monitoring: Automated systems monitor login patterns, device changes and transaction behaviour to flag unusual activity. Suspicious sessions trigger additional verification steps.
• Regular reviews: We periodically review our security practices and update them in line with current best standards for online gaming platforms.

8 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. This allows us to resolve any disputes, handle refund or withdrawal requests that arise after closure and maintain records for security purposes.

• Active accounts: All account data is retained for the lifetime of the account.
• After account closure: Core account and transaction records are typically retained for up to five years following closure. This covers financial record-keeping and dispute resolution.
• Support communications: Messages exchanged with our support team are retained for up to three years.
• Identity verification documents: KYC documents such as CNIC copies are retained for the period required to satisfy our internal verification procedures and then securely deleted.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required and its retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you.

9 Your Rights Over Your Data

As a player on 1 JJ Game, you have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected] with your registered email address and a clear description of your request.

We aim to respond to all data rights requests within 14 days. Complex requests may take longer — we will notify you if that is the case.

10 Under-18s

1 JJ Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit or use the Platform in any way.

If we discover that an account has been created by someone under 18, we will immediately close the account, reverse any deposits where possible and delete the associated personal data.

If you are a parent or guardian and you believe a minor has registered on our Platform, please contact us at [email protected] so we can take immediate action.

11 Updates to This Policy

We may update this Privacy Policy from time to time as the Platform evolves or as our data practices change. When we do, the updated version will be published on this page with a revised "Last updated" date at the top.

For material changes — such as a significant change in how we use your data or a new type of data we collect — we will notify registered players by email or via an in-platform notification before the change takes effect.

Your continued use of the Platform after a policy update means you accept the revised Privacy Policy. We recommend bookmarking this page and checking it periodically, especially if you've been away from the Platform for a while.

12 Contact Us

If you have any questions, concerns or requests relating to your privacy or the data we hold about you, please get in touch with our support team:

You can also find answers to common questions about your account, deposits, withdrawals and bonuses on our FAQ page.